November 6, 2019
Jewelers Mutual Store Security
Do you know what the weakest spot in your security is? Chances are criminals could recognize it quickly. When they do, they'll take the path of least resistance to exploit it. Even if you have strong store security, criminals get creative when committing crimes. Prevent these crimes from happening with these tips from Jewelers Mutual Insurance Group.

Watch for situations where criminals try these schemes:

1. Posing as a delivery or repair person

 This can be a danger to both retailer jewelers, and manufacturers, wholesalers, and designers.

Someone posing as a courier could convince you to voluntarily part with a parcel you're about to ship or steal merchandise that's not secured in a safe or showcase.

Allowing a phony repair person to inspect your business means that they could tamper with your alarm and surveillance system.

What can you do?

Only allow contractors you've made appointments with on your premises and require that they show ID beforehand.

Always have someone with them if they are in an area of your premises where merchandise is present.

2. Attempting to buy over the phone or online

 As in-store jewelry sales fluctuate and other businesses in the industry close, it can be hard to say no to an easy sale that calls or sends in an email.

These inquires often work like this:

  • Typical items are requested
  • The customer is not local
  • They offer to give you a credit card number
  • An excuse is used to ship it urgently

In some cases, fake IDs will be scanned to match the card making the transaction appear more legitimate. If you process their transaction the first time, they will likely place another, larger order shortly after.

What can you do?

Credit card fraud is not covered under a normal jewelers block or businessowners policy! If you consider the implications of a loss where there is no coverage, you'll likely take the preventative procedures more seriously.

Even with chip-and-pin card terminals, the bottom line is never do business over the phone or via email and when transactions are done in-store, always verify customers' identity. Furthermore, you should refrain from forcing transactions through.

Posing as an upscale client

This is of concern to jewelers who use locked door buzzer or a mantrap system to control entry into their businesses.

Even with a sound operating procedure in place, it's hard to find a reason to deny a sharp-dressed man wearing a suit. Unfortunately, it's also hard to determine if the man is carrying a gun and has intentions to commit an armed robbery.

What can you do?

If you carry highly valuable and commonly targeted merchandise like luxury watches, try working by appointment-only, at least for the items that you're concerned about.

The services of a security guard will present an active deterrent to potential criminals, too. 

If you’re looking for more information about security, subscribe to The Clarity Blog by Jewelers Mutual Insurance Group. Interested in other tips, tools, and techniques aimed at helping you run a more secure and successful jewelry business? Browse more of our Business Tips.
Follow Us: Facebook Twitter Pinterest Instagram Linkedin