Username and Password are always case sensitive.

Your Username is the email address JA has on file for you
You are sent a default password when you first join. Once you have logged in, you can visit “My Account” to change your Username/password. We recommend that you change this to something that is easy for you to remember. Passwords must be six characters long.

You can update your email address by logging in to your account, with your current login credentials. Once logged in, click on "My Account" and you can edit your email address in the "About" Tab. You can also contact Member Services at 800-223-0673.

Log in to your account with your current credentials, go to "My Account" and edit your password in the "Password Update" section.

Your Password will need to be reset. Click here to receive a new temporary password, and then log in to update it to something easier for you to remember.

Jewelers of America's Member Services Team is available to answer any questions you have regarding your account or membership from 9:00AM-5:00PM Monday-Friday. Reach them at 800-223-0673 or This email address is being protected from spambots. You need JavaScript enabled to view it.. To contact someone directly, see JA's Staff Directory.
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