When: Sunday, July 28 | 10:45 - 11:45 AM

Learn how to be successful in the face of changing consumer behavior. With a wealth of information at their fingertips, consumers are empowered in their shopping experience. Through case studies and expert analysis, this presentation defines who the Empowered Consumer is and discusses how retailers need to meet their needs during their shopping journey. Pulling from Euromonitor International’s expert data, Ayako Homma will delve into the jewelry market, how to deliver the right products in the right channels and identify the customer journey loop among other topics.

Speaker: Ayako Homma, Consultant – Fashion & Luxury, Euromonitor International

About the Presenter  
When: Sunday, July 28 | 10:45 - 11:45 AM

In this important panel discussion, you’ll hear from the leading labs on the breakthroughs and challenges in the detection of lab-grown diamonds. Find out the latest innovations and measures being taken by the trade to ensure the transparency of the diamond and jewelry supply chain and the integrity of the industry.

  • Michelle Graff, Editor-in-Chief, National Jeweler


  • Debbie Azar, President, Gemological Science International
  • Thomas Gelb, Education Director, NCDIA
  • Tom Moses, Executive Vice President and Chief Laboratory and Research Officer, GIA
  • Jason Quick, Executive Director, American Gem Society Laboratories
  • Faried Sallie, Head of Technology, De Beers

About the Presenters
When: Sunday, July 28 | 10:45 - 11:45 AM

Retailers understand the need to have a website, but many struggle with how to do it right. Emmanuel Raheb, of Smart Age Solutions, will share his insights from more than 18 years in the digital marketing and e-commerce landscape, having worked with large and small jewelry retailers. He’ll cover:

  • The essentials of a successful website
  • E-commerce, clicks-to-bricks or both? What should your website offer?
  • What your website means to your bottom-line and how to measure success
  • Understanding (and addressing) digital blind spots that can help (or hurt) your business

Speaker: Emmanuel Raheb, CEO, Smart Age Solutions

About the Presenter
When: Sunday, July 28 | 1:45 - 2:45 PM

What impression do customers get when they walk into your store? Is it inviting or intimidating? Modern or dated? To succeed in today’s ultracompetitive, multichannel retail environment, you need to offer a visually stimulating and engaging experience for your customers, which includes thinking beyond the walls of your store. Our panel of retailers and store design experts will share their experiences and successes when pushing the envelope to enhance customer experience through design, top-notch customer service (in-store or out) and innovative ideas.

  • Ken Nisch, Chairman, JGA
  • Alexis Padis, President, Padis Jewelers
  • Fanny Quéhé, Director of Product Strategy and Operation for Global Fragrance and Beauty Retail Innovation at CHANEL

About the Presenters 
When: Sunday, July 28 | 1:45 - 2:45 PM

It’s been a turbulent time in Washington, D.C., and with the 2020 elections on the horizon, the bumpy ride is likely to continue. This informative session will offer a high-level look from the National Retail Federation on some of the key policies -- from taxes to tariffs -- that could impact the retail marketplace.

Speaker: Jason Straczewski, Vice President, Government Relations & Political Affairs, National Retail Federation

About the Presenter 
When: Sunday, July 28 | 1:45 - 2:45PM

Omni-channel marketing is about more than just ensuring your voice is heard on all channels: it's about carefully crafting and delivering on your brand to fit the way your customers shop. Digital storytelling expert Jennifer Braunschweiger shares how to edit your brand message, look and intention to ensure that you are delivering the right message to the right person to the right platform at the right time.

Speaker: Jennifer Braunschweiger, VP, Brand Marketing, MM.LaFleur

About the Presenter 
Monday, July 29 | 10:45 - 11:45 AM

Last year’s U.S. Supreme Court decision in South Dakota vs. Wayfair has major implications for online and traditional retailers. This session will provide the latest information on where and how to collect – whether you have an e-commerce presence or do significant remote business outside of your state. Experts from CliftonLarsonAllen will provide an overview on the issue that includes an update on individual state laws; practical steps for complying; and tools and resources to help your business navigate the changes. The format will include extra time for Q&A to answer your specific questions and concerns.

Moderator: Alicia Miller Buchel, JD, Senior, CliftonLarsonAllen LLC
Speakers: Muthu Periakaruppan, CPA, Principal; and Ellen Q. McCabe, CPA, Managing Principal, State & Local Tax - CliftonLarsonAllen LLP

About the Presenters
When: Monday, July 29 | 1:45 - 2:45 PM

As consumers spend more time on social media, platforms like Instagram, Facebook and Twitter have become the go-to source for product and brand information. Learn how to grow your social platforms and gain brand love at the same time. Expert Jennifer Mitchell from FleishmanHillard will share insights on:

  • The key role of Instagram – from brand awareness to overall social strategy -- including the latest trends and statistics
  • The role of influencers in accelerating your brand, and best practices for working with them
  • “Shopability” and using platforms like Instagram for sales
  • How to report on and measure success on social platforms
  • Beyond the sale, activating your audience and turning them into to brand advocates

Speaker: Jennifer Mitchell, SVP Social and Innovation at FleishmanHillard

About the Presenter 
When: Monday, July 29 | 10:45 - 11:45 AM

Does blockchain hold the key to enhanced trust and transparency in the jewelry supply chain? Leading experts in blockchain explain how it works and what it means for the future of the jewelry industry and retail at large.

  • David Bouffard, VP, Corporate Affairs, Signet Jewelers Ltd.
  • Oli Cooper, COO, Tracr
  • Mark Hanna, Chief Marketing Officer, Richline Group, Inc.
  • Catherine Malkova, Partner, Cognitive Process Transformation, IBM

About the Presenters
When: Monday, July 29 | 10:45 - 11:45 PM

What if you could better understand the mindset of your customer? Your ability to communicate and connect quickly will determine the success of your customer’s buying experience. Through understanding of specific strategies, you will learn how to change the way you connect with your in-store and online customers. Psychotherapist and business consultant Dr. Kristie will teach you how to implement tools that make the customer experience an unforgettable one. She’ll cover:

  • How the customer mindset can make or break a sale
  • Strategies to change your customer connection in-person and online
  • The secrets to capture customer loyalty for a lifetime
  • Best practices in building customer relationships

Speaker: Dr. Kristie Overstreet, Founder, Therapy Department

About the Presenter

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